Terms of service.

All sporting activities including bouldering, studio classes and gym use have a risk of serious injury or death. Participants must be aware of and accept that even if they follow all good practise, there may still be the risk of accident and injury. It is the responsibility of the participant to adhere to the conditions of use outlined below.

There is an inherent risk involved with sporting activities. By completing your waiver and undertaking activities within this centre you are accepting these risks and acknowledging that these risks cannot be completely removed.

If you do not understand any of the terminology or content contained in this document, ask a member of staff to clarify.

General Terms

Our Duty of Care

The rules of the climbing centre are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. These are not negotiable. If you're not prepared to abide by them, staff have the right to ask you to leave. We reserve the right to remove anyone from the premises if necessary.

Your Duty of Care

You have a responsibility to act safely and respectfully towards others. Always inform your instructor of any health issues before taking part in climbing or fitness activities. Please be aware that our instructors are not medical professionals. If you're pregnant or unsure about your ability to participate, consult a doctor and inform your instructor beforehand.

Studio Rules

  • Studio use is limited to booked sessions. Studio access out of these times are prohibited.

  • Children under 18 may not use the space unless specified.

  • No footwear or food in the studio (exceptions apply).

  • Wear appropriate clothing.

Waivers and Access

  • All customers must have signed the appropriate waiver for the activity they are participating.

  • All adults must watch the safety video and sign a waiver before climbing.

  • First-time climbers are strongly encouraged to take an induction session.

  • Under 18s require supervision or assessment for unsupervised access.

Billing & Refunds

  • For cancelling a class, event or private session, you will receive a full refund for giving notice 48 hours before the start time.

  • For regular scheduled studio classes, we will administer a refund in the form of a class credit.

  • You will receive this credit for giving notice up to 6 hours before the class start time.

  • In the event of Taramga Studio cancelling a booking, the client will be entitled to one of the following:

    • If a transfer is available to an alternative course/date, this will be administered to the customer.

    • If no transfer is available, a full refund will be given.

  • Gift cards and account credits are not refundable or exchangeable for monetary value.

  • Refunds will not be given for the following:

    • Missed classes during a course

    • Late arrival to a class

    • After ANY use of a credit pack or pre paid membership days